Refund policy

At BodyCurvy, we want you to be satisfied with your purchase. Please read this Return & Refund Policy carefully before placing an order.

Return Eligibility

We accept eligible return requests submitted within 30 days of delivery.

To be eligible for a return, the item must:

  • Be unused, unworn, and unwashed.
  • Be free from stains, odors, damage, deodorant marks, makeup marks, pet hair, or any other signs of use.
  • Be returned in its original condition and, where applicable, with original tags and packaging.
  • Include all applicable original accessories or components.
  • Meet our hygiene and inspection requirements.

Because our shapewear products are intimate garments, items must be returned in a condition that allows them to be safely inspected and resold where legally permitted.

We reserve the right to refuse returns or refunds for items that show signs of wear, use, washing, damage, alteration, or that do not meet the conditions described in this policy.

How to Request a Return

To request a return, please contact us at contact@bodycurvy.com and include:

  • Your order number
  • The name used to place the order
  • The reason for the return
  • Clear photos of the item and its packaging upon request

Please do not send any item back without first receiving return authorization and instructions from our customer support team.

Unauthorized returns may not be accepted or processed.

Sizing, Fit and Personal Preference

We strongly recommend reviewing our size guide carefully before placing an order.

Returns requested because of sizing, fit, compression level, color preference, or a change of mind may be accepted only if the item meets all eligibility requirements under this policy and subject to applicable consumer protection laws.

Unless otherwise required by law or caused by an error on our part, customers are responsible for return shipping costs for returns related to:

  • Incorrect size selection
  • Fit or compression preferences
  • Personal preference
  • Change of mind

Original shipping charges, expedited shipping charges, and other non-refundable service fees may not be refundable unless required by applicable law.

Defective, Damaged or Incorrect Items

Please inspect your order upon delivery.

If you receive a defective, damaged, or incorrect item, contact us as soon as possible and provide clear photos or videos showing the issue.

We will review the situation and, where appropriate, may offer a replacement, refund, partial refund, or another suitable resolution.

We may require additional information or evidence before approving a claim.

Return Shipping

Customers are responsible for safely packaging and returning eligible items.

Unless we provide written instructions stating otherwise, return shipping costs are the responsibility of the customer when the return is requested for reasons unrelated to a defective, damaged, or incorrect item.

We recommend using a trackable shipping method. BodyCurvy is not responsible for returned packages lost or damaged during transit unless otherwise required by applicable law.

Inspection and Refund Processing

All returned items are subject to inspection upon receipt.

Receiving a returned package does not automatically guarantee that a refund will be approved.

If the returned item meets the requirements of this policy, we will process the approved refund to the original payment method.

If the item does not meet our return eligibility requirements, we may reject the return or contact you regarding available options.

Please allow reasonable processing time after the returned item has been received and inspected. Processing times may vary depending on your bank or payment provider.

Cancellations

Orders may be cancelled only before processing or fulfillment has begun.

Once an order has been processed, shipped, or fulfilled, cancellation may no longer be possible. In such cases, the order may instead be subject to the return process described in this policy and applicable law.

Exchanges

We currently do not guarantee direct exchanges.

If you need a different size or product, please contact our customer support team to discuss available options.

Chargebacks and Payment Disputes

We encourage customers to contact our customer support team first so we can attempt to resolve any concerns.

Nothing in this section limits a customer's legal rights or the right to contact their payment provider where applicable.

Contact Us

For questions regarding returns or refunds, please contact:

BodyCurvy Customer Support
Email: contact@bodycurvy.com